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  • Unidad principal Android para Mercedes ML y GL (2012-2015, W166/X166) con CarPlay inalámbrico
  • Mercedes ML GL Android Unidad principal 2012-2015 (W166) 9″ Estéreo
  • Mercedes ML GL Android Unidad principal 2012-2015 (W166) 9″ Estéreo
  • Mercedes ML GL Android Unidad principal 2012-2015 (W166) 9″ Estéreo

Unidad principal Android para Mercedes ML y GL (2012-2015, W166/X166) con CarPlay inalámbrico

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Vehicle-Specific Mercedes Upgrade

Mercedes ML GL Android Head Unit for 2012–2015 W166/X166

This Mercedes ML GL Android Head Unit upgrades the factory dashboard experience with a cleaner touch interface, wireless CarPlay, Android Auto, Android apps, DSP audio tuning and vehicle-specific connection support.

Before shipment, iKAGOO checks your model year, factory system, dashboard layout, steering position and connector information. This helps prepare the correct screen, harness and vehicle interface instead of asking you to guess only from product photos.

Mercedes ML GL Android Head Unit installed in W166 dashboard
Respuesta rápida

Qué aporta esta actualización

The Mercedes ML GL Android Head Unit is a vehicle-specific Android screen upgrade for 2012–2015 Mercedes-Benz ML W166 and GL X166 vehicles using the matching factory system route. It replaces the old dashboard screen experience with a modern touch interface while keeping the vehicle’s original operation logic familiar after correct connection. Wireless CarPlay, Android Auto, Android apps, Bluetooth, WiFi, 4G support and DSP audio tuning give the cabin a stronger daily-use upgrade than a simple phone mount or basic Bluetooth adapter. Original steering-wheel controls, factory camera paths, parking information, factory audio route and the COMAND-related interface are handled through the matched harness and vehicle interface where supported. iKAGOO prepares the correct version after checking your vehicle details, so your order is matched by system and connector configuration, not only by model name.

Fitment Focus

Built around Mercedes ML W166 and GL X166 2012–2015 upgrade demand. Your dashboard photo, factory system and connector photos help reduce wrong-version risk before international shipping.

Modern Daily Use

Wireless CarPlay, Android Auto, navigation apps, music apps and split-screen use make the vehicle easier to use for commuting, family trips and long-distance driving.

No Intentional Wire Cutting

The intended route uses a matched harness, LVDS cable, GPS antenna, 4G antenna and vehicle interface. Supported factory wiring should not be cut, drilled or permanently modified.

A Cleaner Screen Upgrade for the ML / GL Dashboard

The installed screen gives the older Mercedes dashboard a more useful center display without changing the vehicle into a universal aftermarket layout. You get touch control for navigation, media and phone projection while the original button area remains familiar. This is the main reason the upgrade feels practical for daily use instead of being only a cosmetic change.

Mercedes ML GL Android screen before and after dashboard upgrade

Screen and Interface Designed for Familiar Operation

The interface keeps the visual language close to a factory-style Mercedes display while adding faster access to navigation, music and phone functions. This helps drivers who want a modern system without losing the familiar luxury SUV cabin feel. The screen layout also makes repeated daily operations easier than the small older factory display.

Mercedes ML GL Android Head Unit interface with navigation music and NTG menu

Prepared as a Complete Upgrade Kit

The package route matters because most wrong-version problems are caused by cables, LVDS plugs, antennas or factory-system differences. This kit includes the core screen route, power cable, LVDS cable, GPS antenna, 4G antenna and other connection parts shown for the Mercedes upgrade path. iKAGOO uses your vehicle information to prepare the version that matches your dashboard and factory system.

Mercedes W166 X166 Android screen kit with harness GPS antenna and 4G antenna

Confirm the Factory System Before Shipment

Mercedes NTG systems can look similar from the outside, but the screen plug, button layout and original menu route can be different. Sending photos of your original screen, head unit buttons and connector area helps iKAGOO prepare the correct version before packing. This reduces the chance of opening the dashboard only to discover that the LVDS or factory-system route does not match.

Mercedes NTG system confirmation reference for Android head unit order
Main Buying Benefits

What Changes After Installation

This upgrade is not only a larger display. It changes how you use navigation, calls, music, parking view and phone apps in an older Mercedes SUV.

CarPlay inalámbrico y Android Auto

Your phone can become the main navigation and media source without relying on the older factory input method. Maps, calls, music and messages are easier to use on the dashboard screen. This gives both the driver and passengers a more modern daily experience.

DSP Audio Tuning

The DSP route gives you more control over sound output than a basic screen-only replacement. You can tune the cabin sound for clearer vocals, stronger bass and better balance. This is useful for ML and GL owners who still care about the premium cabin feeling.

Factory-Style Integration

The matched harness and vehicle interface are used to keep supported factory controls and vehicle routes working after correct connection. Steering-wheel controls, original camera input and parking-related display behavior are handled through the vehicle-specific path where supported. This is what separates a proper upgrade from a generic screen.

Funciones de fábrica conservadas

Compatibilidad con las funciones originales del vehículo

When the correct version is prepared for your 2012–2015 Mercedes ML W166 or GL X166 and installed with the intended harness route, the upgrade is designed to retain the practical factory functions needed for normal daily use.

Mandos en el volante Supported after correct CANBUS and button-control configuration.
Factory Camera Route Factory reverse camera support is handled through the matched video and vehicle-interface route where supported.
Parking Information Parking sensor and camera display behavior depends on the original system and interface configuration.
Original Audio Route Factory audio and speaker output are prepared according to the vehicle system and selected hardware route.
Original Controller Logic Supported Mercedes controller and COMAND-related operation can continue through the intended integration route.
Vehicle Settings Access Factory-system access is considered during version matching so essential settings remain reachable where applicable.

Los sistemas de audio originales especiales, las cámaras no estándar, las modificaciones posteriores realizadas por terceros o las configuraciones regionales poco habituales pueden requerir instrucciones de conexión adicionales. Por favor, facilita la información solicitada sobre el vehículo al realizar el pedido para que iKAGOO pueda preparar la versión correcta.

Especificaciones

Core Product Configuration

These specifications are written for buyer understanding, not only as a parameter list. Final hardware details can vary by selected memory option and factory-system match.

Tipo de producto Vehicle-specific Android head unit / Android screen upgrade
Vehicle Range Mercedes-Benz ML W166 / GL X166, 2012–2015 target range
Factory System Route Designed around NTG4.5-style Mercedes factory system matching
Opciones de memoria 2+32GB, 4+64GB, 6+128GB, 8+128GB 8 Core
Conectividad inteligente Wireless CarPlay, Android Auto, 4G, WiFi and Bluetooth
Audio DSP audio route available for tuning and cabin sound adjustment
Soporte para la cámara Rear camera and supported camera input route depend on correct interface matching
Package Planning Screen, power cable, LVDS cable, GPS antenna, 4G antenna and related accessories as applicable
Feature Media

Upgrade Details Shown Through Product Media

The following media explains the main experience this Mercedes ML GL Android Head Unit is designed to deliver: easier phone use, clearer screen interaction, stronger connectivity, better parking visibility and a cleaner non-destructive installation route.

Factory-Style Menu and App Access

The upgraded interface gives you direct access to phone, navigation, music, video and system functions from a more modern screen. This helps reduce the daily frustration of using an older Mercedes display for modern phone-based driving. The layout also keeps the cabin feeling more integrated than a hanging universal tablet.

Mercedes Android head unit factory style app and menu interface

Designed for Mercedes Radio Upgrade Demand

Many ML and GL owners want a smarter system without making the dashboard look cheap or out of place. This screen route focuses on a Mercedes-style display form and familiar center-dash placement. It gives the vehicle a more advanced cabin while still respecting the original design direction.

Mercedes Android radio upgrade interface in factory style dashboard

Phone Connectivity for Real Daily Use

CarPlay and Android Auto are the main daily-use reasons to upgrade this vehicle. You can use navigation, calls and music with less dependence on the older factory input method. This is especially useful for drivers who use the ML or GL as a family SUV or long-distance vehicle.

Mercedes ML GL Android screen with CarPlay phone connectivity

Android Platform for Apps and Modern Interface

The Android system route gives the head unit more flexibility than a basic CarPlay-only module. You can use supported Android apps, media tools and navigation software directly on the screen. This gives the upgrade a broader long-term value if you want more than phone mirroring.

Android platform feature for Mercedes ML GL Android Head Unit

Bluetooth Calling and Media Support

Bluetooth support helps keep phone calls and media use convenient when you do not want to connect through CarPlay or Android Auto. For everyday driving, this makes the system easier for multiple family members to use. It also gives the vehicle a more modern connection route than relying only on the older factory workflow.

Bluetooth support for Mercedes Android head unit upgrade

4G Connectivity for Navigation and Apps

4G support helps navigation apps, online music and connected services work more independently when configured with the correct network route. This is useful when you want the screen to operate as a real in-car smart system. It also reduces dependence on older factory navigation data.

4G connectivity feature for Mercedes ML GL Android screen

Voice Control for Safer Operation

Voice interaction helps you reduce manual screen operation while driving. Calling, music control and navigation requests can be easier when your hands stay closer to the wheel. This improves the daily usability of an older Mercedes SUV without changing the vehicle’s basic driving feel.

Voice control feature on Mercedes Android head unit

Clearer Screen Experience

A sharper display improves how maps, camera views and media information appear from the driver seat. Clearer screen information matters because navigation and reverse-view use are functional upgrades, not only entertainment features. The final screen version should be confirmed before shipment to match the selected product route.

High resolution screen feature for Mercedes Android display

Reversible Wiring Philosophy

The intended upgrade route avoids intentional cutting of supported factory wiring. A matched harness and vehicle interface help keep the installation cleaner and easier to diagnose if a setting or connector needs checking later. This matters because a luxury SUV dashboard should not be treated like a universal wiring experiment.

Non destructive installation route for Mercedes Android head unit

DSP Sound Adjustment

DSP tuning gives you more control over the cabin sound than a simple screen swap. You can adjust sound balance for clearer vocals, stronger bass and a more pleasant listening experience. This is useful for family driving, highway trips and owners who want the upgrade to feel premium after installation.

DSP audio tuning for Mercedes ML GL Android Head Unit

Better Cabin Audio Control

The sound adjustment route is valuable because older factory systems may not give you the flexibility expected from a modern multimedia screen. DSP settings can help you tune the audio to the cabin instead of accepting one fixed output. This turns the upgrade into a better daily-use system, not just a display replacement.

Mercedes Android stereo DSP sound adjustment interface

IPS Touch Display Experience

The touch display is important for map reading, menu use and quick app operation. A clearer and more responsive screen makes the upgrade easier for both the driver and passengers to use. It also helps the dashboard feel newer without changing the vehicle’s basic luxury SUV identity.

IPS touch display for Mercedes Android head unit upgrade

Camera and Parking View Support

Camera support can make parking a large SUV easier, especially in tight spaces or when family passengers are inside the vehicle. The correct interface route helps display supported camera input more clearly on the upgraded screen. Factory reverse camera and parking features should be confirmed with your original system before shipment.

Camera support feature for Mercedes Android screen upgrade

HD Reverse Video Use

A clearer reverse display improves confidence when backing into parking spaces, garages or narrow driveways. The value is practical because it helps you see the rear-view image on a more modern screen. iKAGOO checks the factory camera route so the correct connection method can be prepared for your vehicle.

HD reverse video support for Mercedes ML GL Android Head Unit

Split-Screen Navigation and Media

Split-screen use helps you view navigation and entertainment information at the same time. This is useful on longer drives because passengers can enjoy media while the driver keeps map guidance visible. It makes the older Mercedes cabin feel closer to a modern connected SUV.

Split screen navigation and media on Mercedes Android head unit

Driving Assistance Input Support

The screen can display supported external driving-assistance camera or video inputs when the selected hardware route allows it. This gives owners more flexibility if they plan to add compatible camera accessories later. Compatibility still depends on the selected camera hardware, wiring route and vehicle interface.

Driving assistance camera input support for Mercedes Android screen

Screen Size and Accessories Reference

The accessory route matters because the screen, power cable, LVDS cable, antenna and interface parts must match the vehicle system. Before packing, iKAGOO can check the visible parts prepared for your order when requested. This gives international buyers more confidence before the product leaves the warehouse.

Mercedes Android screen size and accessories list with harness and antennas
Additional Mercedes Layout References

Why Dashboard Shape and Model Year Must Be Checked

Mercedes dashboards can look similar across model families, but screen position, year range, system version and connector type can be different. These reference visuals explain why iKAGOO asks for photos before shipment instead of relying only on the badge name.

Different Mercedes Screen Layouts Need Different Versions

The correct screen version depends on dashboard architecture and model year. A GLC, CLA, A-Class or E-Class style screen does not automatically fit an ML or GL. This is why your original dashboard photo is part of the order review.

Mercedes Android screen layout reference for different vehicle models

Year Range Is Not the Only Fitment Rule

Two vehicles can share a similar year range but use different dashboard shapes or factory systems. The product must match the actual vehicle architecture, not only the listing title. iKAGOO uses photos and system information to reduce this risk.

Mercedes Android screen fitment reference for model year differences

Model Family Differences Affect Screen Choice

Large-screen Mercedes upgrades are not interchangeable across all models. Vent position, screen base, trim shape and original display size can change the required version. This is why a vehicle-specific order review protects the buyer.

Mercedes Android screen reference showing model family fitment differences

Correct Matching Prevents Wrong-Version Orders

A correct Mercedes upgrade depends on the exact dashboard and factory-system route. If the visible screen area or original control layout differs, the prepared product may also need to differ. Send the requested photos before shipment so the order can be checked properly.

Mercedes screen upgrade reference showing different dashboard systems
¿Por qué comprar en iKAGOO?

Matched by Vehicle Details, Not Only by Product Photos

A Mercedes ML GL Android Head Unit is not a simple universal tablet. The correct result depends on model year, NTG system route, LHD/RHD position, connector type, camera route, audio configuration and previous modifications.

Pre-Shipment Fitment Check

iKAGOO checks your vehicle year, dashboard photo, original system and connector information before preparing the final version. This reduces the risk of receiving a screen that looks similar but does not match your vehicle route.

Vehicle-Specific Harness Route

The matched harness and interface route are prepared for the intended Mercedes ML / GL installation path. This helps keep supported original controls, audio and camera routes usable after correct setup.

Support After Payment

If installation questions appear, iKAGOO can review photos, videos, wiring position, system settings and function behavior. The goal is to solve the actual connection or setup problem instead of leaving the buyer alone after delivery.

Antes del envío

Vehicle Information Needed Before We Prepare Your Order

Send this information after ordering or before shipment. It helps iKAGOO prepare the right Mercedes ML GL Android Head Unit version and avoid wrong harness, wrong LVDS route or wrong factory-system matching.

Modelo y año del vehículoExample: 2014 ML350, 2015 GL450 or other W166/X166 model.
Posición de la direcciónVolante a la izquierda o volante a la derecha.
Original Screen PhotoShow the factory display and surrounding dashboard clearly.
Button Panel PhotoShow the radio button layout and original control area.
Factory System MenuPhoto of the original menu helps confirm NTG route.
Connector Photos When NeededUseful when the vehicle has previous modifications or uncertain system history.
Camera and Audio DetailsTell us if your vehicle has factory camera, 360 camera or special audio system.
Previous Aftermarket WorkDisclose any replaced radio, repaired wiring or non-factory module.
After You Order

¿Qué sucede después de realizar un pedido?

iKAGOO does not treat this Mercedes upgrade as a simple accessory shipment. The order is checked, prepared and supported as a vehicle-specific electronics upgrade.

Step 1 — Secure checkout and order record

Your order number becomes the reference for product preparation, shipment tracking and later support.

Step 2 — Vehicle information review

iKAGOO checks or reconfirms model year, steering position, dashboard layout, factory system and key photos when needed.

Step 3 — Correct version preparation

The screen, harness, LVDS route, CANBUS or interface route and accessories are prepared according to the vehicle information.

Step 4 — Actual product photo when requested

If you ask before packing, iKAGOO can provide photos of visible parts prepared for your order.

Step 5 — Packing and dispatch

After version confirmation, the order is packed and dispatched. Vehicle-specific preparation can affect handling time.

Step 6 — Tracking follow-up

Tracking is added after dispatch. Some routes may show international and local tracking updates at different times.

Step 7 — Installation support

If the installer finds a wiring, camera, audio, CANBUS or setup issue, iKAGOO may request photos and videos to review the actual condition.

Step 8 — Engineer escalation when needed

When the issue is not a basic setting question, useful evidence can be organized for technical review.

Step 9 — Software or setting support

When electronic delivery is possible and the issue is confirmed, instructions or files may be provided by email after confirmation.

Step 10 — Cable or accessory issue

If a needed cable or accessory is missing or incorrect, iKAGOO will review the case and arrange the approved solution.

Step 11 — Hardware incompatibility boundary

If confirmed incompatibility remains after the required checks, iKAGOO provides a clear handling route for the device itself under the applicable policy.

Step 12 — After the product works

You can still contact iKAGOO for supported updates, activation, troubleshooting or maintenance direction after successful installation.

iKAGOO Product Evaluation

Three Checks Before You Buy

These iKAGOO standards help you understand upgrade value, factory-function retention and the right installation path before ordering.

iKAGOO Standard

Necesidad de actualizar

92/100 Argumentos sólidos a favor de la mejora

This score means the upgrade gives clear daily-use value, not only a newer screen appearance.

  • Wireless CarPlay and Android Auto solve a real daily navigation and phone-use limitation.
  • The Android screen route adds apps, media and DSP tuning beyond a basic CarPlay-only module.
  • The vehicle-specific harness route is more complete than keeping the old display with only minor add-ons.
  • For long-term ML and GL owners, the cabin becomes easier to use without replacing the vehicle.
Lee la norma sobre la necesidad de actualizar iKAGOO
iKAGOO Standard

Compatibilidad con el vehículo original

90/100 Near-OEM Route

A 90/100 result does not mean that 10% of factory functions are lost. It describes the upgrade route, control retention and OEM-style match.

  • Factory Function Continuity: 25% — audio, camera and factory-system access are checked where applicable.
  • Original Control Continuity: 15% — steering-wheel controls and supported controller routes remain important.
  • Vehicle Data & Warning Integration: 20% — parking and vehicle information routes depend on CANBUS support.
  • Physical Architecture Match: 15% — screen fit and dashboard placement must match W166/X166 layout.
  • Factory-Style UI & Interaction Match: 15% — interface should feel integrated, not like a loose universal tablet.
  • Installation & Hardware Integration: 10% — harness, LVDS and accessory routing affect final quality.
Lee la norma de compatibilidad de vehículos original de iKAGOO
iKAGOO Standard

Installation Ease Level

Nivel 3 Bricolaje avanzado

This level means the job suits an experienced DIY installer or an automotive electronics installer, with careful trim removal and full function testing.

L1 L2 L3 Active L4 L5
  • Main screen and dashboard trim work are normally involved.
  • Several connectors, LVDS route, antenna and accessory cables must be identified correctly.
  • CANBUS, camera, audio, steering controls and original menu access should be tested before reassembly.
  • No intentional cutting of supported factory wiring is part of the intended route.
Read the iKAGOO Installation Ease Level Standard
Comparar opciones

Why This Upgrade Beats a Small Add-On for Many Owners

Different upgrade routes make sense for different buyers. This comparison helps you choose based on actual use instead of buying the cheapest-looking option.

Repair Old Factory Screen

Repair can restore the original system, but it does not add modern navigation, CarPlay, Android Auto or Android app use. Choose repair only if you want the old feature set back and do not need a modern interface.

Módulo exclusivo para CarPlay

A module can be enough if your factory screen, camera, audio and controls already satisfy you. It is less complete if you want a newer screen, Android apps, DSP tuning and a broader multimedia upgrade.

iKAGOO Mercedes ML GL Android Head Unit

This route gives you a more complete dashboard upgrade: modern screen operation, wireless CarPlay, Android Auto, Android apps, DSP audio and vehicle-specific version preparation before shipment.

Preguntas frecuentes

Preguntas frecuentes

These questions focus on real buyer concerns: fitment, original functions, wiring, installation, version choice and what happens after ordering.

Will this Mercedes ML GL Android Head Unit fit my exact model year?

It depends. The intended range is 2012–2015 Mercedes ML W166 and GL X166, but iKAGOO still checks your factory system, dashboard layout, steering position and connector route before shipment. Model year alone is not enough for a responsible Mercedes screen match.

Will original steering-wheel controls still work?

Yes, when the correct version is prepared and the CANBUS or vehicle-interface route is configured correctly. Steering-wheel control support is one of the key reasons to use a vehicle-specific Mercedes Android head unit instead of a generic screen.

Will the factory camera or parking sensors continue to work?

It depends on your original camera and parking configuration. The upgrade is designed to support the factory camera route where the correct interface is matched, but 360 camera and parking display behavior should be confirmed with your vehicle photos and system details before shipment.

Does it support Apple CarPlay and Android Auto?

Yes. This Mercedes ML GL Android Head Unit supports wireless CarPlay and Android Auto, giving you a modern way to use navigation, music, calls and messages from the dashboard screen.

Do I need to cut factory wiring?

No, not under the intended standard installation route. The matched harness and LVDS route are designed to connect without intentionally cutting supported factory wiring. If your installer believes cutting is required, stop and contact iKAGOO first.

Is it suitable for DIY installation?

It depends on your experience. The Installation Ease Level is Level 3 — Advanced DIY, which means previous dashboard or automotive-electronics experience is important. A professional installer is a better choice if you have never removed trim, identified connectors or tested CANBUS-related functions before.

¿Qué debo enviar antes del envío?

Send your model year, steering position, original dashboard photo, original screen photo, radio button panel photo and factory-system menu photo. If your vehicle has a special audio system, factory camera, 360 camera or previous modification, send that information too.

What if my vehicle has a special factory audio system?

It depends. Standard audio and premium audio routes can require different connection handling. Tell iKAGOO about any Harman Kardon, fiber-optic, amplifier or unusual audio configuration before shipment so the order can be checked correctly.

Why buy from iKAGOO instead of a cheaper generic unit?

Because a Mercedes ML or GL screen upgrade depends on the vehicle system, connector route, harness, camera, audio and installation support. A cheaper unit may look similar in photos but still use different wiring, firmware, interface parts or after-sales handling. iKAGOO focuses on matching the correct version before shipment and supporting the installation route after delivery.

What happens if my connector or factory system is different?

It depends on the difference. If the issue is found before shipment, iKAGOO can adjust the prepared route or ask for more information. If it is found during installation, send clear photos and videos before forcing any connector or modifying wiring.

Can I ask for actual product photos before packing?

Yes. If you ask before packing, iKAGOO can provide photos of the actual visible product, accessories, frame or relevant parts prepared for your order. This is useful for international buyers who want extra confidence before dispatch.

What if software, settings or firmware are required?

It depends on the confirmed issue. iKAGOO may request system photos, version information, wiring photos and videos first. When electronic delivery is possible and the case is confirmed, instructions or files may be provided by email after technical review.

Order With Fitment Review

Upgrade Your Mercedes ML / GL Without Guessing the Version

This Mercedes ML GL Android Head Unit is best for owners who want wireless CarPlay, Android Auto, Android apps, DSP sound and a cleaner dashboard interface while keeping supported factory functions in the correct vehicle-specific route.

After ordering, send your vehicle photos and factory-system details so iKAGOO can prepare the matching screen, harness and interface before shipment.

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1 revisión para Mercedes ML GL Android Head Unit 2012–2015 W166/X166 with Wireless CarPlay

  1. Ryan Carter -

    Valoración total
    Relación calidad-precio

    Installed on my 2014 ML350 with NTG4.5. The 9″ screen fits perfectly and keeps all factory functions. Wireless CarPlay connects within seconds and hasn’t dropped once. Packaging from Sky Universe was professional.

    ¿Es útil?
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Envíos, garantía, devoluciones y atención al cliente de iKAGOO
Atención al cliente de iKAGOO

Envíos, garantía y devoluciones

Información clara sobre la tramitación de pedidos, envíos internacionales, productos específicos para cada vehículo, asistencia en materia de garantía, devoluciones y envíos dañados.

Procesamiento del pedido Normalmente, entre 1 y 3 días laborables antes del envío.
Envíos internacionales Normalmente, entre 5 y 20 días laborables tras el envío, dependiendo del destino.
Garantía del hardware Garantía limitada de 12 meses para defectos de fabricación que cumplan los requisitos.
Asistencia específica para cada vehículo Ofrecemos asistencia en materia de compatibilidad, cableado y configuración.

Preguntas frecuentes

Estas respuestas ofrecen un resumen práctico. Las páginas completas de las condiciones generales, cuyos enlaces figuran a continuación, se aplican a todos los pedidos.

01

¿Desde dónde se envían los pedidos y cuánto tarda la entrega?

La mayoría de los pedidos de iKAGOO se envían desde nuestro centro de distribución en China una vez que se han comprobado la configuración del producto y los datos del vehículo. La tramitación habitual de un pedido tarda aproximadamente 1–3 días hábiles.

Los plazos de entrega estimados tras el envío son los siguientes:

  • EE. UU. y Canadá: aproximadamente entre 5 y 9 días laborables
  • Unión Europea: entre 7 y 15 días laborables, aproximadamente
  • Reino Unido y Australia: aproximadamente entre 7 y 10 días laborables
  • Otras regiones compatibles: entre 7 y 20 días laborables aproximadamente

Los plazos de entrega estimados pueden verse afectados por los trámites aduaneros, los días festivos locales, las entregas en zonas remotas, las condiciones meteorológicas o los retrasos de la empresa de transporte.

02

¿Tendré que pagar impuestos de importación, IVA o tasas aduaneras?

El envío internacional estándar no suele incluir el IVA del país de destino, los aranceles de importación, los gastos de intermediación ni las tasas de despacho de aduana.

Para los destinos de la Unión Europea que cumplan los requisitos, una opción opcional Servicio de envío DDP pueden estar disponibles. Los gastos relacionados con la importación solo se incluyen cuando se selecciona la opción DDP al finalizar la compra o cuando iKAGOO lo confirma por escrito antes del envío.

Cuando no se selecciona la opción DDP, el destinatario es responsable de cualquier gasto que cobren las autoridades aduaneras locales o la empresa de transporte.

03

¿Puedo solicitar un envío urgente?

Es posible que haya disponible el envío exprés o urgente para determinados productos y destinos. La disponibilidad, la empresa de transporte y los costes adicionales se confirman antes del envío.

En función del destino y del tipo de producto, iKAGOO puede recurrir a transportistas como DHL, FedEx, UPS, EMS, 4PX u otro proveedor de servicios logísticos con seguimiento.

04

¿Cómo puedo hacer el seguimiento de mi envío?

Una vez que se haya enviado el pedido, el número de seguimiento o el enlace de seguimiento se enviará normalmente a la dirección de correo electrónico utilizada para realizar el pedido.

Las actualizaciones del seguimiento pueden tardar varios días laborables en aparecer mientras el paquete se transfiere entre transportistas internacionales y locales.

05

¿Cuál es la política de devoluciones y reembolsos de iKAGOO?

La posibilidad de realizar una devolución depende del motivo de la misma, del estado del producto, del estado de la instalación, de la documentación aportada y de si la devolución ha sido aprobada por iKAGOO.

En el caso de una devolución por motivos distintos a un defecto, el producto debe estar, por norma general, sin usar, sin instalar, completo y en condiciones de poder volver a venderse. Por lo general, el cliente debe hacerse cargo de los gastos de envío de la devolución autorizada.

Los gastos de envío originales, los gastos DDP, el IVA, los aranceles aduaneros y otros costes logísticos no son, por lo general, reembolsables, salvo que así lo exija la legislación aplicable o que iKAGOO confirme lo contrario.

No devuelvas ningún producto sin haber recibido una dirección de devolución autorizada y las instrucciones de devolución de iKAGOO.

06

¿Qué ocurre si iKAGOO confirma la compatibilidad pero el producto no se puede instalar?

Podría aplicarse una protección adicional cuando iKAGOO haya confirmado la compatibilidad antes de la compra, el cliente haya facilitado información precisa sobre el vehículo y haya colaborado en los pasos razonables de instalación y diagnóstico.

Si iKAGOO confirma que no existe ninguna solución técnica razonable y el problema se comunica en un plazo de 7 días naturales tras la entrega, el cliente podría tener derecho a que se le reembolse el precio del producto sin necesidad de devolverlo.

Los gastos de envío originales, el DDP, el IVA, los aranceles aduaneros y otros gastos de terceros no están incluidos en este reembolso del precio del producto.

07

¿Qué garantía ofrece iKAGOO?

Entre los productos iKAGOO que cumplen los requisitos se incluyen: Garantía limitada de hardware de 12 meses que cubre los defectos de fabricación verificados y las averías de hardware que cumplan los requisitos en condiciones normales de uso.

En función del problema, la solución puede incluir un diagnóstico a distancia, asistencia para la configuración, piezas de recambio, reparación, sustitución del producto, un reembolso parcial o un reembolso total.

Normalmente, la garantía no cubre los daños causados por un cableado incorrecto, modificaciones no autorizadas, daños accidentales, entrada de agua, golpes, uso indebido, tensión inadecuada, errores de instalación o equipos de terceros incompatibles.

08

¿El hecho de abrir el producto anula automáticamente la garantía?

Una inspección o un examen realizado por terceros no anula automáticamente la totalidad de la garantía. No obstante, no están cubiertos los daños causados por reparaciones no autorizadas, la sustitución de componentes, modificaciones incorrectas, circuitos rotos o un montaje incorrecto.

Póngase en contacto con iKAGOO antes de desmontar o reparar el producto para que se le pueda indicar el procedimiento de diagnóstico adecuado.

09

¿Qué ocurre si mi pedido llega dañado o le faltan piezas?

Ponte en contacto con iKAGOO en un plazo de 7 días naturales tras la entrega y conserva el embalaje original, la etiqueta de envío, los accesorios y el producto.

Por favor, envía fotos o vídeos nítidos en los que se vea:

  • La caja de cartón exterior y la etiqueta de envío
  • Cualquier daño visible en el embalaje
  • El producto y la zona afectada
  • Todos los accesorios y el cableado recibidos

Tras la verificación, iKAGOO podrá organizar el envío de las piezas que falten, la sustitución, la reparación, el reembolso u otra solución razonable en función de cada caso concreto.

10

¿Qué debo hacer si he pedido un producto equivocado?

Ponte en contacto con iKAGOO antes de instalar o utilizar el producto. Se podrá aprobar un cambio o una devolución siempre que el producto no haya sido utilizado, no se haya instalado, esté completo y sea apto para su reventa.

Normalmente, los clientes deben hacerse cargo de los gastos de envío y de cualquier diferencia de precio cuando se haya seleccionado un producto, un modelo de vehículo, un año de fabricación o una configuración de fábrica incorrectos.

No se proporciona automáticamente una etiqueta de devolución prepagada gratuita.

11

¿Puedo modificar o cancelar mi pedido después de haberlo pagado?

Ponte en contacto con iKAGOO lo antes posible, preferiblemente en un plazo de 12 horas después de realizar el pedido, al solicitar una dirección, la configuración de un vehículo o un cambio de producto.

Una modificación o cancelación no será efectiva hasta que iKAGOO la confirme. Los productos específicos para cada vehículo pueden pasar a la fase de adquisición, programación, pruebas, configuración o preparación personalizada poco después de realizar el pago.

Una vez que haya comenzado la preparación o el envío, es posible que no se pueda cancelar el pedido, o que se deduzcan los gastos razonables en los que ya se haya incurrido.

12

¿Qué incluye el paquete?

El contenido del paquete varía en función del producto, el modelo de vehículo, el sistema de serie y la configuración seleccionada.

Dependiendo del producto, el paquete puede incluir el dispositivo principal, mazos de cables específicos para el vehículo, una interfaz CANBUS, adaptadores, cables USB, antenas, micrófonos, accesorios de montaje y otros accesorios de instalación.

Consulte la página del producto correspondiente, las fotos del embalaje y la confirmación del pedido para conocer los componentes exactos que se incluyen.

13

¿Cómo puedo ponerme en contacto con el servicio de atención al cliente de iKAGOO?

Puedes ponerte en contacto con iKAGOO a través del formulario de contacto, por correo electrónico, por WhatsApp o mediante los canales de asistencia disponibles en la página web. El tiempo de respuesta habitual es de 24 horas laborables.

Para recibir una asistencia técnica más rápida, incluye tu número de pedido, el modelo y el año del vehículo, fotos del sistema de fábrica, fotos del producto y un vídeo nítido en el que se vea claramente el problema.

Visita: Contacto y asistencia técnica de iKAGOO

14

¿El pago es seguro? ¿Hay opciones de pago a plazos disponibles?

Los pagos se procesan a través de los métodos de pago seguros que se muestran durante el proceso de pago. Las opciones disponibles de tarjetas, monederos electrónicos y pagos a plazos pueden variar en función del país, la divisa, el proveedor de pagos y los requisitos del cliente.

Cualquier servicio de pago a plazos, incluidas las opciones que ofrecen PayPal u otros proveedores, está sujeto a la disponibilidad regional y a las normas de aprobación de dicho proveedor.

Lee las políticas completas de iKAGOO

Revisa las páginas completas de las condiciones antes de realizar el pedido, especialmente en lo que respecta a los productos específicos para cada vehículo, las disposiciones fiscales internacionales y las devoluciones relacionadas con la instalación.

Estas preguntas frecuentes constituyen una guía simplificada para el cliente. En caso de discrepancia en la redacción, prevalecerán las páginas completas de la política publicada, la confirmación del pedido y la legislación en materia de consumo aplicable.

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