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Cuadro de instrumentos digital del Toyota Highlander 2015-2019

Marca:
(1 valoración de cliente)

El precio original era: $780.00.El precio actual es: $680.00.

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Toyota Highlander instrument cluster before and after digital upgrade

iKAGOO Vehicle-Specific Digital Cockpit Upgrade

Toyota Highlander Digital Instrument Cluster for 2015–2019

El Toyota Highlander digital instrument cluster replaces the traditional gauge assembly with a wide 12.3-inch 1920×720 Linux display, giving your Highlander a cleaner and more modern driver-focused cockpit.

View speed, RPM, mileage, trip information, fuel data, tire-pressure information and supported vehicle warnings through a clear digital interface that is easier to read during everyday driving.

This is a complete instrument-cluster upgrade. It does not replace the center radio and it is not a CarPlay-only module, allowing you to modernize the driver display without changing your entire infotainment system.

Ordering a 2018 Highlander? Send iKAGOO a dashboard photo and a clear photo of your original instrument cluster. This allows us to identify the correct 2018 configuration and prepare the suitable version for your vehicle.
12.3-Inch HD Display

A wide 1920×720 display gives driving information more space and improves visibility from the driver’s seat.

Información sobre el vehículo

View supported speed, RPM, mileage, trip, fuel, tire-pressure and warning information in one driver-focused display.

Six Display Styles

Change the appearance of the cluster to suit daily driving, touring, sport-style information or off-road use.

Steering-Wheel Control

Use supported original steering-wheel buttons to change display pages and operate compatible cluster functions.

Highlander-Specific Design

The housing follows the shape of the Highlander dashboard for a cleaner and more integrated finished appearance.

Prepared by iKAGOO

iKAGOO checks your year, dashboard, original cluster, powertrain and regional configuration before preparing your order.

Respuesta rápida

This 12.3-inch digital instrument cluster is designed for supported 2015–2019 Toyota Highlander configurations. It is a strong upgrade for owners who want a larger digital speedometer, more visible vehicle information and a more modern driving environment.

To prepare the correct version, iKAGOO checks your vehicle year, dashboard photo, original cluster appearance, gasoline or hybrid configuration, steering position and vehicle market before shipment. This helps us prepare the correct display, wiring and setup for your order.

Everyday Upgrade Value

What the Toyota Highlander Digital Instrument Cluster Adds

The main benefit is not simply replacing mechanical gauges with a screen. It is making the information you use every day easier to read, easier to organize and more enjoyable to view.

Clear Digital Speed and RPM

Large digital and graphical gauges make speed and engine information easier to recognize without relying on a small center information screen.

Important Data in One Place

Supported mileage, trip, fuel, range, tire-pressure and warning information can be organized in a clearer digital layout.

Choose the Display You Prefer

Select from the available display styles to emphasize classic gauges, sport information, trip data or a cleaner daily-driving presentation.

Keep Control at Your Fingertips

Supported original steering-wheel buttons remain available so you can change cluster pages and access driving information more conveniently.

Modernize the Driver’s Cockpit

Upgrade the part of the interior directly in front of you without replacing the radio or changing the complete center-console system.

Order the Correct Vehicle Version

iKAGOO uses your vehicle information and photos to help prepare the suitable cluster configuration and matched connection solution.

Compatibilidad con las funciones originales del vehículo

Keep the Driving Information You Depend On

With the correct vehicle version, matched wiring and correct installation, the cluster is designed to continue displaying the supported information provided by your Highlander.

Velocidad y RPM

Vehicle speed and engine-speed information continue to be displayed through the new digital gauge interface.

Mileage and Trip Information

Supported odometer, trip and journey information remain available after the cluster has been prepared and configured correctly.

Fuel and Driving Range

Fuel level, supported consumption information and remaining range continue to be displayed for everyday journey planning.

TPMS Information

Supported tire-pressure information and tire warnings remain visible through the digital display.

Vehicle Warning Indicators

Supported engine, brake, seat-belt and vehicle-status warnings continue to be shown after correct installation.

Steering-Wheel Controls

Supported original steering-wheel buttons remain available for operating compatible cluster pages and settings.

Selectable Driving Units

Supported versions allow MPH or KM/H and applicable temperature or tire-pressure units to be selected.

Equipped Safety Information

Supported ACC and lane-departure information can continue to be displayed on vehicles originally equipped with those functions.

This upgrade replaces the driver instrument cluster rather than the center infotainment unit. Your original radio, speakers, amplifier and reverse-camera system remain part of their existing vehicle system. Please tell iKAGOO about any previous wiring or electronics modifications when ordering.

See the Upgrade in Detail

Product Design, Installed Appearance and Display Themes

Explore the cluster shape, in-vehicle appearance and available interface layouts to understand how the upgrade changes the Highlander driving environment.

Toyota Highlander digital instrument cluster front view
Vehicle-Specific Instrument Design The wide display and Highlander-shaped housing create a clean, integrated upgrade for the driver’s instrument area.
Toyota Highlander digital instrument cluster installed in vehicle
A More Modern View From the Driver’s Seat The digital cluster fills the original instrument position and places speed, RPM and settings directly in front of the driver.
Toyota Highlander 12.3 inch digital dashboard upgrade
Designed to Refresh the Highlander Cockpit The 12.3-inch digital dashboard gives the vehicle a more current visual style while keeping the cluster in its original driver-focused location.
Toyota Highlander digital cluster UI themes and driving layouts
Choose the Information Layout That Suits the Journey Switch between off-road, sport, trip, vehicle-information and settings views to make the cluster more useful for different driving situations.
Toyota Highlander smart LCD instrument cluster display
Wide Digital Gauge Presentation The full-width LCD provides more room for vehicle graphics, gauge information and driving data than the original compact information display.
Linux digital instrument cluster performance graphic
Smooth, Driver-Focused Operation The Linux-based system is designed to start quickly and keep the instrument interface responsive during regular vehicle use.
Toyota Highlander digital cluster supported languages
Multilingual Display Options Select a supported interface language that is easier for you to understand during daily driving and vehicle setup.

iKAGOO Buying Assessments

Understand the Upgrade Value, Vehicle Integration and Installation Work

These three iKAGOO assessments help you decide whether the upgrade matches your ownership plans, your vehicle configuration and your preferred installation route.

High Daily-Use Value

Necesidad de actualizar iKAGOO

This upgrade offers strong everyday value for Highlander owners who plan to keep the vehicle and want a clearer, more modern driver-information experience.

  • Large digital speed and RPM presentation.
  • Supported trip, fuel, TPMS and warning data in one display.
  • Multiple themes for different driving preferences.
  • No need to replace the center infotainment unit.
  • Strong value for owners keeping the Highlander long term.

The upgrade may be less necessary when the original instrument cluster works well and you prefer to keep the interior completely original.

Cómo se determina este resultado

This product is evaluated under the iKAGOO Upgrade Necessity framework, which considers the condition of the factory system, daily-use improvement, long-term ownership value, available alternatives and the practical value of the upgrade.

Lee el marco de referencia sobre la necesidad de actualizar iKAGOO
Strong Vehicle-Specific Integration

Compatibilidad de iKAGOO Original con vehículos

The Highlander-specific housing, matched connection route and supported vehicle-data functions are designed to make the upgrade feel integrated with the vehicle rather than added as a separate display.

  • Highlander-specific instrument shape and mounting structure.
  • Matched wiring prepared for the confirmed vehicle version.
  • Supported steering-wheel control continuity.
  • Supported vehicle data and warning integration.
  • Gasoline, hybrid, regional and year details checked before shipment.

Compatibility quality includes the physical installation, vehicle information, original controls, warning display, interface design and overall integration. It does not mean that a matching percentage of original functions is removed.

Cómo se determina este resultado

This result is based on the iKAGOO Original Vehicle Compatibility framework. It evaluates factory-function continuity, original controls, vehicle data and warning integration, physical architecture, factory-style interaction and installation integration.

The result represents the overall integration quality of the upgrade. It does not mean that the same percentage of factory functions is lost or retained.

Consulta el marco de compatibilidad de vehículos de iKAGOO Original
Nivel 4

Dificultad de instalación de iKAGOO

Professional installation is recommended because the work includes instrument-area disassembly, connector matching, vehicle setup and a complete check of warning, data and power behavior.

  • Remove instrument trim and the original gauge cluster.
  • Connect and organize the matched wiring.
  • Configure units and the applicable vehicle version.
  • Test warnings, TPMS, controls and mileage display.
  • Verify ignition-off shutdown and sleep behavior.

A higher installation level reflects the amount of professional work required. It does not indicate lower product quality, lower compatibility or lower upgrade value.

Cómo se determina este resultado

This installation level is assigned under the iKAGOO Car Electronics Installation Difficulty framework. It considers dashboard disassembly, wiring connections, cable routing, CANBUS configuration, function testing, power behavior and the level of installer experience required.

Installation difficulty describes the work required to complete the installation correctly. It does not represent lower product quality or lower upgrade value.

Read the iKAGOO Installation Difficulty framework

Choose the Right Upgrade Route

Digital Cluster, Original Repair, Used Cluster or CarPlay Module?

Each solution addresses a different need. This comparison helps you choose the option that matches what you want to improve in your Highlander.

Opción What It Changes Best Suited To Main Consideration
iKAGOO Digital Cluster Replaces the original gauge assembly with a complete digital display. Owners who want modern gauges, selectable themes and clearer driving information. Requires vehicle-specific preparation and professional installation.
Original Cluster Repair Repairs the existing factory instrument assembly. Owners who prefer the original appearance and only need to correct an existing fault. The repaired cluster keeps its original display design.
Used Original Cluster Replaces the faulty cluster with another original-style unit. Owners who can source an exact matching original component. Mileage, coding, specification and part condition may need additional attention.
CarPlay Module Adds supported phone connectivity to the center infotainment system. Owners mainly wanting phone navigation, music and calling functions. It does not replace or modernize the instrument cluster.
Unidad principal Android Upgrades the center screen and multimedia system. Owners wanting Android applications, navigation and multimedia features. It is a different product from this driver instrument display.

Explore More Product Details

Languages, Interface, Hardware, Connections and Installed Appearance

Review the display options, physical cluster, rear connections, included wiring and steering-wheel control examples before choosing your configuration.

Multilingual Toyota Highlander digital instrument display
Drive With a Language You Understand Multiple supported interface languages make vehicle information and cluster settings easier to understand.
Toyota Highlander LCD dashboard interface example
A Full Digital View Instead of Small Information Windows The wide display gives gauges, vehicle graphics and driving data a cleaner and more balanced presentation.
Linux system used in Toyota Highlander digital cluster
Linux-Based Instrument System The focused operating system is designed for fast startup and stable access to the driving information displayed by the cluster.
Toyota Highlander digital instrument cluster powered on
See the Actual Display Powered On The physical product view shows the wide screen, gauge layout and vehicle-specific housing before installation.
Rear connectors of Toyota Highlander digital instrument cluster
Vehicle-Specific Rear Housing and Connections The rear structure shows the mounting points, ventilation and connection area used during professional installation.
Toyota Highlander digital cluster wiring and package contents
Cluster and Connection Accessories The package includes the instrument display and applicable connection accessories prepared for the confirmed vehicle version.
Installed Toyota Highlander digital dashboard with red interface
A Driver-Focused Installed Finish The cluster sits in the original instrument position and brings speed, RPM and settings into a modern digital layout.
Toyota Highlander digital cluster layouts and settings
Different Displays for Different Driving Priorities Choose the layout that makes the information most useful for your daily commute, highway journey or outdoor travel.
Steering wheel button control example for digital cluster operation
Keep Control at Your Fingertips Use the supported original steering-wheel buttons to switch display pages, review driving information and adjust compatible cluster settings without reaching toward the screen.
Toyota Highlander digital cockpit and 12.3 inch instrument cluster
A Modern Digital Cockpit for Your Highlander Replace the traditional gauge layout with a wide display that gives speed, RPM, trip, fuel and supported vehicle information a more modern presentation.
Toyota Highlander digital cluster functions and display features
Built Around Everyday Driving Information Enjoy six display styles, steering-wheel control support, 1920×720 resolution, multilingual menus, mileage information, fuel data and temperature reminders.

Product Specifications

Toyota Highlander Digital Instrument Cluster Specifications

The cluster focuses on vehicle information and the driver display. It is not intended to replace the multimedia functions of an Android head unit or CarPlay system.

Tipo de producto Complete vehicle-specific digital instrument cluster
Vehicle Application Toyota Highlander, supported 2015–2019 configurations
Tamaño de pantalla 12.3-inch
Tipo de pantalla HD QLED digital instrument display
Resolución 1920 × 720
Sistema operativo Linux
Refresh Performance Up to 60 fps
Startup Fast Linux startup designed for instrument use
Display Themes Six selectable interface styles
Idiomas More than 10 supported interface languages; confirm your preferred language when ordering
Información sobre el vehículo Supported speed, RPM, mileage, trip, fuel, range, TPMS and vehicle-warning information
Units Supported MPH/KM/H, temperature and tire-pressure unit settings
Controles originales Supported original steering-wheel control operation
Specified Operating Range -40°C to +80°C
Connection Method Matched vehicle-specific connection route designed to avoid intentional cutting of the supported factory main wiring
Available Year Options 2015–2018 version and 2018–2019 version
Shipping Weight 8 kg
Dimensiones del paquete 48 × 38 × 28 cm
Product Focus Digital gauges and supported vehicle information. Android applications, Apple CarPlay, Android Auto, DSP audio, 4G, Wi-Fi and Bluetooth multimedia functions are not the purpose of this product.

Select the Correct Configuration

How to Choose the Correct Highlander Version

Your model year is important, but the original cluster appearance, powertrain and vehicle market also help iKAGOO prepare the most suitable configuration.

2015–2018 Version

Select this option for the applicable earlier instrument configuration after confirming the original cluster appearance with iKAGOO.

  • Provide the exact model year.
  • Provide a dashboard and cluster photo.
  • State whether the vehicle is gasoline or hybrid.
  • State the vehicle country or market.
  • Confirm LHD or RHD.

2018–2019 Version

Select this option for the applicable later instrument configuration after iKAGOO checks the original cluster and dashboard layout.

  • Provide a clear front photo of the original cluster.
  • Provide the complete dashboard view.
  • Confirm LHD or RHD.
  • Declare US-spec vehicles where applicable.
  • Tell us about previous cluster or wiring changes.
2018 vehicles require a photo check. Because different 2018 configurations can use different instrument arrangements, iKAGOO will use your original-cluster and dashboard photos to help prepare the correct version.

Hardware and Connections

Digital Cluster, Wiring and Connection Accessories

iKAGOO prepares the applicable connection accessories according to the vehicle information confirmed for your order.

Toyota Highlander digital cluster package and connection cables
Prepared for a Cleaner Installation The cluster and connection accessories are arranged to support the vehicle-specific installation route confirmed for your Highlander.

Package Components

  • Cuadro de instrumentos digital
  • Video cable
  • Audio connection lead
  • AUX cable
  • Main connection lead
  • Antena GPS
  • USB lead

The applicable wiring arrangement can differ according to the vehicle year, original instrument cluster, gasoline or hybrid configuration and vehicle market. iKAGOO prepares the connection solution after checking your vehicle details.

iKAGOO Vehicle Preparation

Provide These Details So We Can Prepare the Correct Version

A few clear vehicle details allow iKAGOO to prepare the suitable display, wiring and configuration before your order is shipped.

1

Exact Vehicle Year

Provide the exact model year, especially when ordering for a 2018 Highlander.

2

Foto del salpicadero

Send a wide photo showing the steering wheel, original cluster and surrounding dashboard.

3

Foto del cuadro original

Send a clear front view showing the original gauge layout and center information display.

4

Gasoline or Hybrid

State the powertrain so the appropriate RPM, fuel or energy interface can be prepared.

5

Market and Steering Position

State the country, US specification where applicable, and whether the vehicle is LHD or RHD.

6

Previous Modifications

Tell us about replacement clusters, changed wiring, alarms or other aftermarket vehicle electronics.

Installation Planning

Professional Installation Helps Protect the Vehicle and Upgrade

Correct installation includes more than connecting the cluster. The installer should also verify the displayed vehicle data, warning information, steering controls and power-off behavior.

  1. 1

    Record the Original Vehicle Information

    Photograph the original mileage, warnings, units, fuel level, dashboard and instrument cluster before disassembly.

  2. 2

    Protect and Remove the Instrument Trim

    Use suitable trim tools and protect the dashboard, steering column and surrounding interior surfaces.

  3. 3

    Remove the Original Cluster

    Disconnect the vehicle power correctly and remove the original instrument assembly without pulling or twisting the factory connectors.

  4. 4

    Connect the Matched Wiring

    Match every connection by plug shape, keying and the supplied instructions. Never force a plug into an unsuitable connector.

  5. 5

    Set the Correct Vehicle Configuration

    Confirm gasoline or hybrid, units, language, steering-wheel control and the applicable vehicle-data settings.

  6. 6

    Test the Driving Information

    Check speed, RPM, mileage, trip information, fuel, TPMS, warning lights, steering controls and equipped safety information.

  7. 7

    Check Power-Off and Sleep Behavior

    Switch off and lock the vehicle, then confirm that the cluster follows the expected shutdown and sleep behavior.

  8. 8

    Reassemble After the Final Check

    Reinstall the trim only after the required vehicle information, warnings, controls and power behavior have been checked.

Pause the Installation and Contact iKAGOO If:

Stopping at this point helps protect the vehicle, factory wiring and new cluster while iKAGOO provides the correct connection guidance.

  • A supplied plug clearly does not match the vehicle connector.
  • The original cluster differs from the vehicle details provided.
  • The vehicle has undisclosed aftermarket wiring or modules.
  • The powertrain setting does not match gasoline or hybrid requirements.
  • Abnormal vehicle warnings appear after connection.
  • The cluster remains powered and does not enter the expected sleep state.
  • The installation appears to require cutting the factory main wiring.
  • A connector would need to be forced into position.

Purchase and After-Sales Support

What iKAGOO Provides With Your Highlander Upgrade

Your order includes more than the display. iKAGOO also helps prepare the vehicle configuration and supports the installation and after-sales process.

Vehicle Configuration Preparation

Your vehicle year, dashboard, original cluster, powertrain and regional details are used to prepare the suitable version.

Envío internacional con seguimiento

The order is shipped through an available tracked route after the vehicle information and product configuration are prepared.

12-Month Garantía de hardware

Eligible verified hardware faults are handled under the current iKAGOO limited hardware warranty.

Installation and Setup Support

iKAGOO can help review connection photos, vehicle settings and function-test information when installation assistance is required.

Please provide accurate vehicle details and the requested photos before purchase so iKAGOO can prepare the appropriate version. Incorrect vehicle information, undisclosed modifications or vehicle-system limitations are not treated as unconditional return and refund reasons.

When iKAGOO confirms compatibility before purchase, the vehicle information is accurate and the customer cooperates with reasonable installation troubleshooting, a confirmed iKAGOO compatibility error will be handled under the current Return and Refund Policy.

Optional DDP or tax-included shipping applies only when it is shown or specifically confirmed for the destination and order.

Política de envíos  •  Política de garantía  •  Política de devoluciones y reembolsos  •  Guía DDP

Highlander Digital Cluster FAQ

Questions to Answer Before Ordering

Does this fit my exact Toyota Highlander?

The available versions are designed for supported 2015–2019 Toyota Highlander configurations. iKAGOO checks the year, original cluster, gasoline or hybrid configuration, vehicle market, steering position and dashboard photos before preparing the order.

How do I choose between the two year options?

Select between the 2015–2018 and 2018–2019 versions according to the original instrument configuration confirmed by iKAGOO. Owners of 2018 vehicles should provide dashboard and original-cluster photos so the correct version can be identified.

Is this a complete cluster or a CarPlay module?

It is a complete replacement digital instrument cluster. It upgrades the driver’s gauge display and does not add CarPlay to the center radio.

¿Seguirán funcionando los controles originales del volante?

Supported original steering-wheel buttons continue to operate compatible cluster pages and settings after the correct vehicle version has been prepared and configured.

Will my mileage continue to be displayed?

The matched cluster is designed to display the supported vehicle mileage information after correct preparation and configuration. Record the original odometer before installation and check the displayed information before final reassembly.

Will TPMS and warning lights still be displayed?

Supported TPMS information and vehicle warning indicators continue to be displayed through the matched vehicle-data connection. The installer should check every required warning and status indicator before completing the installation.

Will the factory reverse camera, amplifier and speakers continue to work?

This product replaces the instrument cluster rather than the center infotainment system. The original reverse camera, radio, amplifier and speakers remain part of their existing vehicle system.

Does it support gasoline and hybrid Highlander models?

Gasoline and hybrid vehicles use different driving-information requirements. State your exact powertrain before shipment so iKAGOO can prepare the applicable display and vehicle configuration.

¿Es necesario cortar el cableado original para realizar la instalación?

The matched connection route is designed to avoid intentional cutting of the supported factory main wiring. If a plug does not match or the installation appears to require cutting the main harness, stop and contact iKAGOO for guidance.

¿Es necesaria la instalación por parte de un profesional?

Professional installation is recommended. The work includes dashboard trim removal, instrument replacement, connector handling, vehicle configuration and complete warning, data and power-behavior testing.

How should the installer check for battery-drain problems?

After installation, switch off and lock the vehicle and confirm that the cluster shuts down and enters the expected sleep state. If it remains powered, restarts repeatedly or wakes unexpectedly, pause the installation and contact iKAGOO.

¿Qué incluye el paquete?

The package includes the digital cluster and the applicable connection accessories prepared for the confirmed vehicle version. The product images show a video cable, audio connection lead, AUX cable, main connection lead, GPS antenna and USB lead.

What warranty and after-sales support are provided?

Eligible hardware is covered by the current 12-month iKAGOO limited hardware warranty from confirmed delivery. Installation, configuration and troubleshooting support are available according to the applicable product and policy conditions.

What vehicle information should I send after ordering?

Send the exact year, dashboard photo, original-cluster photo, gasoline or hybrid configuration, country or vehicle market, LHD or RHD information and details of any previous modifications.

How does iKAGOO prepare the correct version?

iKAGOO compares your vehicle year, original instrument appearance, dashboard structure, powertrain, regional configuration and steering position with the available cluster and wiring solution before preparing the order.

Research Before You Buy

iKAGOO Compatibility, Installation and Upgrade Guides

Make Your Highlander’s Driver Display Feel Modern Again

Choose your year configuration in the purchase area and provide your dashboard photo, original-cluster photo, powertrain and vehicle-market information. iKAGOO will use those details to prepare the suitable display, wiring and configuration for your order.

Toyota and Highlander are trademarks of their respective owners. iKAGOO is an independent supplier of aftermarket vehicle-specific electronics and is not affiliated with Toyota Motor Corporation.

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1 revisión para Toyota Highlander Digital Instrument Cluster 2015–2019

  1. Colin Mercer -

    Valoración total
    Relación calidad-precio

    I was mainly interested in how the cluster would behave during cold morning starts. So far, it boots quickly and the display remains clear when the cabin is still cold. Tire-pressure information is particularly useful during winter temperature changes. It took several drives to decide which layout I preferred, but the interface is easy to understand once the basic settings are completed.

    ¿Es útil?
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Envíos, garantía, devoluciones y atención al cliente de iKAGOO
Atención al cliente de iKAGOO

Envíos, garantía y devoluciones

Información clara sobre la tramitación de pedidos, envíos internacionales, productos específicos para cada vehículo, asistencia en materia de garantía, devoluciones y envíos dañados.

Procesamiento del pedido Normalmente, entre 1 y 3 días laborables antes del envío.
Envíos internacionales Normalmente, entre 5 y 20 días laborables tras el envío, dependiendo del destino.
Garantía del hardware Garantía limitada de 12 meses para defectos de fabricación que cumplan los requisitos.
Asistencia específica para cada vehículo Ofrecemos asistencia en materia de compatibilidad, cableado y configuración.

Preguntas frecuentes

Estas respuestas ofrecen un resumen práctico. Las páginas completas de las condiciones generales, cuyos enlaces figuran a continuación, se aplican a todos los pedidos.

01

¿Desde dónde se envían los pedidos y cuánto tarda la entrega?

La mayoría de los pedidos de iKAGOO se envían desde nuestro centro de distribución en China una vez que se han comprobado la configuración del producto y los datos del vehículo. La tramitación habitual de un pedido tarda aproximadamente 1–3 días hábiles.

Los plazos de entrega estimados tras el envío son los siguientes:

  • EE. UU. y Canadá: aproximadamente entre 5 y 9 días laborables
  • Unión Europea: entre 7 y 15 días laborables, aproximadamente
  • Reino Unido y Australia: aproximadamente entre 7 y 10 días laborables
  • Otras regiones compatibles: entre 7 y 20 días laborables aproximadamente

Los plazos de entrega estimados pueden verse afectados por los trámites aduaneros, los días festivos locales, las entregas en zonas remotas, las condiciones meteorológicas o los retrasos de la empresa de transporte.

02

¿Tendré que pagar impuestos de importación, IVA o tasas aduaneras?

El envío internacional estándar no suele incluir el IVA del país de destino, los aranceles de importación, los gastos de intermediación ni las tasas de despacho de aduana.

Para los destinos de la Unión Europea que cumplan los requisitos, una opción opcional Servicio de envío DDP pueden estar disponibles. Los gastos relacionados con la importación solo se incluyen cuando se selecciona la opción DDP al finalizar la compra o cuando iKAGOO lo confirma por escrito antes del envío.

Cuando no se selecciona la opción DDP, el destinatario es responsable de cualquier gasto que cobren las autoridades aduaneras locales o la empresa de transporte.

03

¿Puedo solicitar un envío urgente?

Es posible que haya disponible el envío exprés o urgente para determinados productos y destinos. La disponibilidad, la empresa de transporte y los costes adicionales se confirman antes del envío.

En función del destino y del tipo de producto, iKAGOO puede recurrir a transportistas como DHL, FedEx, UPS, EMS, 4PX u otro proveedor de servicios logísticos con seguimiento.

04

¿Cómo puedo hacer el seguimiento de mi envío?

Una vez que se haya enviado el pedido, el número de seguimiento o el enlace de seguimiento se enviará normalmente a la dirección de correo electrónico utilizada para realizar el pedido.

Las actualizaciones del seguimiento pueden tardar varios días laborables en aparecer mientras el paquete se transfiere entre transportistas internacionales y locales.

05

¿Cuál es la política de devoluciones y reembolsos de iKAGOO?

La posibilidad de realizar una devolución depende del motivo de la misma, del estado del producto, del estado de la instalación, de la documentación aportada y de si la devolución ha sido aprobada por iKAGOO.

En el caso de una devolución por motivos distintos a un defecto, el producto debe estar, por norma general, sin usar, sin instalar, completo y en condiciones de poder volver a venderse. Por lo general, el cliente debe hacerse cargo de los gastos de envío de la devolución autorizada.

Los gastos de envío originales, los gastos DDP, el IVA, los aranceles aduaneros y otros costes logísticos no son, por lo general, reembolsables, salvo que así lo exija la legislación aplicable o que iKAGOO confirme lo contrario.

No devuelvas ningún producto sin haber recibido una dirección de devolución autorizada y las instrucciones de devolución de iKAGOO.

06

¿Qué ocurre si iKAGOO confirma la compatibilidad pero el producto no se puede instalar?

Podría aplicarse una protección adicional cuando iKAGOO haya confirmado la compatibilidad antes de la compra, el cliente haya facilitado información precisa sobre el vehículo y haya colaborado en los pasos razonables de instalación y diagnóstico.

Si iKAGOO confirma que no existe ninguna solución técnica razonable y el problema se comunica en un plazo de 7 días naturales tras la entrega, el cliente podría tener derecho a que se le reembolse el precio del producto sin necesidad de devolverlo.

Los gastos de envío originales, el DDP, el IVA, los aranceles aduaneros y otros gastos de terceros no están incluidos en este reembolso del precio del producto.

07

¿Qué garantía ofrece iKAGOO?

Entre los productos iKAGOO que cumplen los requisitos se incluyen: Garantía limitada de hardware de 12 meses que cubre los defectos de fabricación verificados y las averías de hardware que cumplan los requisitos en condiciones normales de uso.

En función del problema, la solución puede incluir un diagnóstico a distancia, asistencia para la configuración, piezas de recambio, reparación, sustitución del producto, un reembolso parcial o un reembolso total.

Normalmente, la garantía no cubre los daños causados por un cableado incorrecto, modificaciones no autorizadas, daños accidentales, entrada de agua, golpes, uso indebido, tensión inadecuada, errores de instalación o equipos de terceros incompatibles.

08

¿El hecho de abrir el producto anula automáticamente la garantía?

Una inspección o un examen realizado por terceros no anula automáticamente la totalidad de la garantía. No obstante, no están cubiertos los daños causados por reparaciones no autorizadas, la sustitución de componentes, modificaciones incorrectas, circuitos rotos o un montaje incorrecto.

Póngase en contacto con iKAGOO antes de desmontar o reparar el producto para que se le pueda indicar el procedimiento de diagnóstico adecuado.

09

¿Qué ocurre si mi pedido llega dañado o le faltan piezas?

Ponte en contacto con iKAGOO en un plazo de 7 días naturales tras la entrega y conserva el embalaje original, la etiqueta de envío, los accesorios y el producto.

Por favor, envía fotos o vídeos nítidos en los que se vea:

  • La caja de cartón exterior y la etiqueta de envío
  • Cualquier daño visible en el embalaje
  • El producto y la zona afectada
  • Todos los accesorios y el cableado recibidos

Tras la verificación, iKAGOO podrá organizar el envío de las piezas que falten, la sustitución, la reparación, el reembolso u otra solución razonable en función de cada caso concreto.

10

¿Qué debo hacer si he pedido un producto equivocado?

Ponte en contacto con iKAGOO antes de instalar o utilizar el producto. Se podrá aprobar un cambio o una devolución siempre que el producto no haya sido utilizado, no se haya instalado, esté completo y sea apto para su reventa.

Normalmente, los clientes deben hacerse cargo de los gastos de envío y de cualquier diferencia de precio cuando se haya seleccionado un producto, un modelo de vehículo, un año de fabricación o una configuración de fábrica incorrectos.

No se proporciona automáticamente una etiqueta de devolución prepagada gratuita.

11

¿Puedo modificar o cancelar mi pedido después de haberlo pagado?

Ponte en contacto con iKAGOO lo antes posible, preferiblemente en un plazo de 12 horas después de realizar el pedido, al solicitar una dirección, la configuración de un vehículo o un cambio de producto.

Una modificación o cancelación no será efectiva hasta que iKAGOO la confirme. Los productos específicos para cada vehículo pueden pasar a la fase de adquisición, programación, pruebas, configuración o preparación personalizada poco después de realizar el pago.

Una vez que haya comenzado la preparación o el envío, es posible que no se pueda cancelar el pedido, o que se deduzcan los gastos razonables en los que ya se haya incurrido.

12

¿Qué incluye el paquete?

El contenido del paquete varía en función del producto, el modelo de vehículo, el sistema de serie y la configuración seleccionada.

Dependiendo del producto, el paquete puede incluir el dispositivo principal, mazos de cables específicos para el vehículo, una interfaz CANBUS, adaptadores, cables USB, antenas, micrófonos, accesorios de montaje y otros accesorios de instalación.

Consulte la página del producto correspondiente, las fotos del embalaje y la confirmación del pedido para conocer los componentes exactos que se incluyen.

13

¿Cómo puedo ponerme en contacto con el servicio de atención al cliente de iKAGOO?

Puedes ponerte en contacto con iKAGOO a través del formulario de contacto, por correo electrónico, por WhatsApp o mediante los canales de asistencia disponibles en la página web. El tiempo de respuesta habitual es de 24 horas laborables.

Para recibir una asistencia técnica más rápida, incluye tu número de pedido, el modelo y el año del vehículo, fotos del sistema de fábrica, fotos del producto y un vídeo nítido en el que se vea claramente el problema.

Visita: Contacto y asistencia técnica de iKAGOO

14

¿El pago es seguro? ¿Hay opciones de pago a plazos disponibles?

Los pagos se procesan a través de los métodos de pago seguros que se muestran durante el proceso de pago. Las opciones disponibles de tarjetas, monederos electrónicos y pagos a plazos pueden variar en función del país, la divisa, el proveedor de pagos y los requisitos del cliente.

Cualquier servicio de pago a plazos, incluidas las opciones que ofrecen PayPal u otros proveedores, está sujeto a la disponibilidad regional y a las normas de aprobación de dicho proveedor.

Lee las políticas completas de iKAGOO

Revisa las páginas completas de las condiciones antes de realizar el pedido, especialmente en lo que respecta a los productos específicos para cada vehículo, las disposiciones fiscales internacionales y las devoluciones relacionadas con la instalación.

Estas preguntas frecuentes constituyen una guía simplificada para el cliente. En caso de discrepancia en la redacción, prevalecerán las páginas completas de la política publicada, la confirmación del pedido y la legislación en materia de consumo aplicable.

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